Troubleshooting & Support

Why can’t I upload a photo?

If your photo won’t upload:

Make sure the file uses a supported image format.

Check that the file isn’t unusually large.

Try uploading it again.

Refresh the page.

Try another image.

Try another browser or device if necessary.

If supported images continue to fail, contact Support.

Still need a hand?

A real person on our team will get back to you.